FAQs & Help

Welcome to the EMMA LOUISE FOREMAN LTD FAQs. Here you can find answers to common questions about orders, delivery, payments, returns, refunds, and our handmade and decorative products.

Where does EMMA LOUISE FOREMAN LTD deliver?

EMMA LOUISE FOREMAN LTD currently delivers orders within the United Kingdom.

At this time, we do not offer international shipping.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday to Friday, excluding UK public holidays.

Please note that certain handmade products may require additional preparation time. Where applicable, any specific processing or preparation time will be stated on the relevant product page.

What delivery options do you offer?

We currently offer the following delivery options:

Economy Delivery: 5–8 business days — Free
Standard Delivery: 3–4 business days — £15

Delivery estimates begin once your order has been processed and dispatched.

How can I track my order?

Once your order has been dispatched, tracking information will be provided when available.

You can use the tracking details provided to follow the progress of your delivery. Please note that tracking information may take some time to become active after dispatch.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery time, please contact our customer support team.

We will review the available delivery information and help you check the status of your order.

Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257

Can I change my delivery address after placing an order?

If you have entered an incorrect delivery address, please contact us as soon as possible.

We will do our best to update your delivery details before your order is dispatched. However, we cannot guarantee that changes will be possible once an order has entered processing or has already been shipped.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible.

We will do our best to process your cancellation request before the order is dispatched.

If your order has already been shipped, cancellation may no longer be possible. You may still be eligible to return the item in accordance with our Return & Refund Policy and applicable UK consumer law.

Please note that different rules may apply to certain personalized, custom-made, or made-to-order products where applicable.

What is EMMA LOUISE FOREMAN LTD's return policy?

EMMA LOUISE FOREMAN LTD accepts eligible returns within 30 days of delivery.

Items returned under our voluntary return policy should generally be unused, in their original condition, and complete with any original packaging, parts, or accessories where applicable.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Certain personalized, customized, or made-to-order products may not be eligible for change-of-mind returns, subject to applicable UK consumer law.

Who pays for return shipping?

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

If an item arrives faulty, damaged, or incorrect, EMMA LOUISE FOREMAN LTD will cover reasonable return shipping costs where required.

What should I do if my product arrives damaged, faulty, or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

To help us review and resolve the issue, please provide:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where appropriate

Our customer support team will review the information and provide the appropriate assistance.

Are handmade products exactly identical?

Because some of our products are handmade, small variations in color, texture, finish, pattern, shape, or dimensions may occur.

These variations can be a natural part of the handmade process and may give each piece its own individual character.

Please review the product description and photographs carefully before placing your order.

How should I care for handmade and decorative products?

Care instructions may vary depending on the materials and construction of each product.

Where relevant, specific care or usage information will be included in the product description or provided with the item.

We recommend following all care instructions to help maintain the appearance and condition of your product.

How long do refunds take?

Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Where statutory cancellation rights apply, refunds will be processed within the time-frame required by UK law.

What payment methods do you accept?

EMMA LOUISE FOREMAN LTD accepts the payment methods displayed on our website and during checkout.

Available payment options may vary depending on your device, location, or payment provider.

All available payment methods will be displayed before you complete your purchase.

What currency are your prices displayed in?

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated.

Any applicable delivery charges will be clearly displayed at checkout before payment is completed.

Are payments secure?

Payments are processed through secure third-party payment providers.

EMMA LOUISE FOREMAN LTD does not generally store complete payment card details on its own systems.

For your security, please never send your full payment card details to us by email.

What if a product is out of stock after I place an order?

If a product becomes unavailable after you place an order, we will contact you and explain the available options.

Where necessary, the affected item may be cancelled and any applicable payment refunded to your original payment method.

Can I contact you before placing an order?

Yes. Our customer support team is happy to help with questions about our products, dimensions, materials, care information, delivery, payments, returns, refunds, or the ordering process.

Please contact us if you require additional information before making a purchase.

How can I contact EMMA LOUISE FOREMAN LTD?

Business Name: EMMA LOUISE FOREMAN LTD
Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257
Address: 3 Kelk Crescent, Tidworth, United Kingdom, SP9 7WJ