Privacy policy

EMMA LOUISE FOREMAN LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, create an account, or otherwise interact with EMMA LOUISE FOREMAN LTD.

Information We Collect

When you use our website, contact us, or place an order, we may collect personal information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase details
Payment and transaction information
Account information, where applicable
Messages and communications you send to us
Device, browser, and IP address information
Information about how you browse and interact with our website
Cookie and similar technology information

Payment information may be processed directly by third-party payment providers. EMMA LOUISE FOREMAN LTD does not generally receive or store complete credit or debit card details.

How We Collect Your Information

We may collect personal information directly from you when you:

Place an order
Create or manage an account
Contact our customer support team
Subscribe to marketing communications
Complete forms on our website
Browse, navigate, or interact with our website

Certain technical information may also be collected automatically through cookies, analytics tools, and similar technologies used by our website and service providers.

How We Use Your Personal Information

We may use your personal information to:

Process and fulfill your orders
Arrange delivery of your purchases
Process payments, refunds, and returns
Provide customer support
Send order confirmations and delivery updates
Respond to questions and inquiries
Prevent fraud and protect our website and customers
Maintain, operate, and improve our website
Understand how customers interact with our services
Send marketing communications where permitted
Maintain appropriate business and transaction records
Meet legal, tax, accounting, and regulatory requirements

We only use personal information where we have an appropriate reason and lawful basis for doing so.

Lawful Basis for Processing

Where UK data protection law applies, EMMA LOUISE FOREMAN LTD may process personal information using one or more lawful bases, including:

Contract: Where processing is necessary to fulfill your order, process your purchase, or provide a service you have requested.

Legal Obligation: Where processing is necessary to comply with applicable laws, tax requirements, accounting obligations, or regulatory requirements.

Legitimate Interests: Where processing is reasonably necessary to operate, protect, and improve our business and services, provided that these interests do not override your rights and interests.

Consent: Where we have asked for your permission, including for certain marketing activities or non-essential cookies where consent is required.

Where we rely on your consent, you may withdraw it at any time.

Order and Payment Information

When you place an order with EMMA LOUISE FOREMAN LTD, we use the information you provide to process your purchase, arrange payment, prepare and deliver your order, and provide assistance with returns, refunds, or customer service inquiries.

Payment transactions may be handled by third-party payment providers using their own secure systems and subject to their own privacy policies.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember your preferences
Maintain website security
Improve website functionality
Analise website traffic and performance
Understand how customers interact with our website
Support marketing and advertising activities where applicable

Where required by law, non-essential cookies will only be used after appropriate consent has been provided.

You may manage your cookie preferences through the controls available on our website or through your browser settings.

Marketing Communications

We may send you promotional or marketing communications where you have provided consent or where we are otherwise legally permitted to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Communications relating to your orders, payments, deliveries, returns, refunds, or customer service inquiries are transactional and may still be sent when necessary to provide our services.

How We Share Personal Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business, process orders, and provide our services.

These service providers may include:

Website and e-commerce service providers
Payment processors
Delivery and logistics companies
Hosting and IT service providers
Customer support providers
Analytics providers
Marketing service providers
Fraud prevention and security providers
Professional advisers, such as accountants or legal advisers
Government authorities, courts, or regulators where legally required

We aim to share only the information reasonably necessary for the relevant service, business, or legal purpose.

International Data Transfers

Some of our third-party service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are used in accordance with applicable UK data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill our legal, accounting, tax, fraud-prevention, and regulatory obligations.

The length of time we retain information may depend on the nature of the information, our relationship with you, and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

Data Security

EMMA LOUISE FOREMAN LTD takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of your personal information in certain circumstances
Request restriction of the processing of your personal information
Object to certain types of processing
Request the transfer of certain personal information
Withdraw consent where processing is based on your consent

These rights may be subject to certain legal conditions or exemptions.

To exercise any of your privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information.

Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, or other external platforms.

EMMA LOUISE FOREMAN LTD is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

Complaints

If you have concerns about how EMMA LOUISE FOREMAN LTD handles your personal information, please contact us first so that we can review and address your concern.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Contact EMMA LOUISE FOREMAN LTD

If you have any questions about this Privacy Policy, the personal information we hold about you, or your privacy rights, please contact us:

Business Name: EMMA LOUISE FOREMAN LTD
Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257
Address: 3 Kelk Crescent, Tidworth, United Kingdom, SP9 7WJ