Shipping Policy

At EMMA LOUISE FOREMAN LTD, we aim to provide our customers with a clear, reliable, and convenient delivery experience. Please review the information below before placing your order.

Shipping Destination

EMMA LOUISE FOREMAN LTD currently ships orders within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday to Friday, excluding UK public holidays.

As some of our products may be handmade or require additional preparation, certain items may have different processing times. Where applicable, this information will be stated on the relevant product page.

Once your order has been processed and dispatched, you will receive a shipping confirmation and tracking information where available.

Delivery Options

We currently offer the following delivery options:

Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15

Delivery estimates begin after the order processing period.

The available delivery methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Estimates

Delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including:

Courier or carrier delays
Adverse weather conditions
UK public holidays
High-volume periods
Incorrect or incomplete delivery information
Unexpected transportation or logistics issues

We recommend allowing sufficient time for delivery, particularly during busy periods and around UK public holidays.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

You can use the tracking details supplied to monitor the progress of your delivery.

Please note that tracking information may take some time to become active after your parcel has been handed to the carrier.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery information, please contact EMMA LOUISE FOREMAN LTD as soon as possible.

We will do our best to update your delivery address before dispatch. However, changes cannot be guaranteed once an order has entered processing or has already been shipped.

Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided by the customer.

Delayed Orders

If your order has not arrived within the estimated delivery time-frame, please contact our customer support team.

We will review the available tracking and delivery information and help you determine the current status of your order.

Lost or Damaged Packages

If your parcel appears to be lost, arrives damaged, or shows visible signs of damage to the packaging, please contact us as soon as possible.

To help us investigate and resolve the issue, please provide:

Your order number
A description of the issue
Clear photographs of the damaged product, where applicable
Photographs of the packaging, where appropriate

Our customer support team will review the information and advise you on the appropriate next steps.

Handmade Products and Packaging

As some of our products may be handmade, individually finished, or carefully prepared, we take appropriate care when packaging orders for delivery.

Small variations in handmade products may occur and are not necessarily considered defects. However, if you believe your item has been damaged during delivery or has arrived with a genuine fault, please contact us so we can review the issue.

Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.

EMMA LOUISE FOREMAN LTD does not add undisclosed delivery charges after an order has been placed.

Delivery Restrictions

Certain products may have specific delivery requirements or restrictions depending on their size, weight, materials, or nature.

Where applicable, relevant delivery information or restrictions will be included on the product page or displayed during checkout.

Contact EMMA LOUISE FOREMAN LTD

If you have any questions about shipping, delivery, or the status of your order, please contact our customer support team.

Business Name: EMMA LOUISE FOREMAN LTD
Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257
Address: 3 Kelk Crescent, Tidworth, United Kingdom, SP9 7WJ