Welcome to EMMA LOUISE FOREMAN LTD. These Terms of Service govern your use of our website and any purchases made through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
Nothing in these Terms affects your statutory rights under applicable UK consumer law.
About EMMA LOUISE FOREMAN LTD
EMMA LOUISE FOREMAN LTD is a UK-based online retailer offering a selection of handmade, decorative, and home-related products designed to bring character, style, and individuality to everyday spaces.
Business Name: EMMA LOUISE FOREMAN LTD
Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257
Address: 3 Kelk Crescent, Tidworth, United Kingdom, SP9 7WJ
If you have any questions about these Terms, please contact us using the details above.
Eligibility to Place an Order
By placing an order through EMMA LOUISE FOREMAN LTD, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.
Purchases through our website should be made by an adult or by a person legally capable of entering into a purchase contract.
Products and Product Information
We aim to provide clear and accurate product descriptions, photographs, specifications, dimensions, materials, prices, and other relevant information.
Product images are provided to help represent the products as accurately as reasonably possible. However, colors and appearance may vary slightly depending on screen settings, lighting, photography, materials, or other reasonable factors.
As some of our products may be handmade or individually finished, small variations in color, texture, pattern, shape, finish, or dimensions may occur. These variations can be a natural characteristic of handmade products and may make each item unique.
Customers should carefully review all product descriptions, dimensions, materials, care instructions, intended use, and any relevant guidance before purchasing or using a product.
Where a product is available in different sizes, colors, designs, finishes, or other variants, customers are responsible for selecting the appropriate option before completing their order.
Personalized and Custom-Made Products
Certain products may be personalized, customized, or made according to information or specifications provided by the customer.
Customers are responsible for checking that all names, wording, measurements, colors, designs, and other customization details are correct before submitting an order.
Once production or personalization has begun, it may not be possible to change or cancel the order.
Personalized or custom-made products may also be excluded from certain change-of-mind cancellation or return rights where permitted by applicable UK consumer law.
This does not affect your statutory rights if a product is faulty, damaged, or not as described.
Product Availability
All products are subject to availability.
In the unlikely event that a product becomes unavailable after you place an order, we may contact you to explain the available options or cancel the affected item and issue any applicable refund.
We will not substitute a product with a materially different item without informing you.
Prices
All prices displayed on the EMMA LOUISE FOREMAN LTD website are shown in British Pounds Sterling (GBP) unless otherwise stated.
The price applicable to your order will be the price displayed at checkout when the order is placed.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
We reserve the right to correct genuine pricing, product information, or typographical errors.
If an error affects an order you have already submitted, we will contact you where appropriate before proceeding with the order.
Payments
Payment must be made using one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information you provide is accurate.
Payments may be processed securely by third-party payment providers.
EMMA LOUISE FOREMAN LTD does not generally store complete credit or debit card details on its own systems.
Payment authorization alone does not necessarily mean that your order has been accepted.
Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation acknowledging that we have received your order.
This acknowledgement does not necessarily mean that your order has been accepted.
A contract for the purchase of goods is formed when we accept your order, normally when your order is confirmed for fulfilment or dispatched.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorized
- Incorrect pricing or product information has been displayed
- Required personalization information is incomplete or cannot reasonably be fulfilled
- We reasonably suspect fraudulent or unauthorized activity
- We are unable to fulfill the order due to circumstances outside our reasonable control
Where an order is cancelled after payment has been taken, any applicable refund will normally be issued to the original payment method.
Shipping and Delivery
Orders are delivered in accordance with the delivery options and estimated time-frames displayed on our website and during checkout.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
For further information regarding processing times, delivery options, tracking, and shipping charges, please refer to our Shipping Policy.
Returns, Cancellations and Refunds
Eligible returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable UK consumer law.
Certain personalized, customized, or made-to-order products may not qualify for change-of-mind returns or cancellation rights where a legal exception applies.
Nothing in our policies limits your statutory rights in relation to goods that are faulty, damaged, or not as described.
Intellectual Property
Unless otherwise stated, the content available on our website, including text, branding, graphics, logos, product photographs, designs, and other materials owned by EMMA LOUISE FOREMAN LTD, is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially use our protected content without permission, except where permitted by law.
Website Use
You agree not to misuse our website or use it for unlawful, fraudulent, or harmful purposes.
You must not knowingly introduce viruses, malicious software, or other harmful technologies or attempt to gain unauthorized access to our website, systems, or related services.
Third-Party Services
Our website may use or provide access to third-party services, including payment providers, delivery services, or external websites.
These third parties may operate according to their own terms and privacy policies.
We are not responsible for third-party websites or services except to the extent required by applicable law.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.
Any updated version will be published on our website.
The Terms applicable to an order will generally be those in effect when the order is placed, subject to applicable law.
Customer Support Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.
Contact EMMA LOUISE FOREMAN LTD
If you have any questions about these Terms of Service, your order, or our store, please contact us:
Business Name: EMMA LOUISE FOREMAN LTD
Email: contact@emmalouiseforeman.com
Phone: +44 78 2201 5257
Address: 3 Kelk Crescent, Tidworth, United Kingdom, SP9 7WJ